Overview

Reduce customer attrition and drive service adoption, by empowering your front-line staff to deliver the best customer service they can using a suite of agent support tools.

Access

Full access for support agents

Provide platform access to front-line staff via staff logins. Customised flows and notifications specifically for staff users ensure key tasks such as customer registration and payment can be performed smoothly.

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Easy customer look-up

Enabling agents to assist customers faster, the company search function allows lookup of customer accounts based on a range of criteria.
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Agent masquerading

When a customer is having difficulty performing an action, support agents can take control and perform actions on their behalf.
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Subscription editing

Support agents can quickly access and edit customer subscriptions, allowing for speedy update upon customer request.
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Flexible access

Give access to external support agents as well as BCSG first-line support, enabling assistance to be delivered through multiple channels.

Ensure your front-line staff are equipped to meet the support demands that could prevent customers adopting your services.

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